General information

• Orders will take 24 to 48 hours to be processed after authorization of credit card (which can take up to 24 hours) and then shipped.
• Orders placed over a weekend or holidays will not begin processing until the next following business day.
• Business days are Monday to Friday, excluding national and federal holidays.
• You will receive an email once your order has been shipped for tracking. Tracking is not available for discounted items.
• We will use Swiss Post and its partner companies as our shipping carrier.
• Delivery days will never be on Sundays and holidays.
• The import/customs regulations of the country of destination are subject to the customer’s duty to inform. Any import/customs charges incurred shall be borne by the customer.
• NXTLVLETE is not responsible for shipping delays caused by inclement weather.

Shipping costs

• From an order value of CHF 80.00 shipping is free of charge.
• If the order value is less than CHF 80.00, the following shipping costs will be charged:
  • Switzerland: CHF 5.00
  • Europe: CHF 7.50
  • Other destinations: CHF 10.00

Delivery time

• Switzerland: 2 – 3 business days
• Western Europe: 3 – 5 business days
• Eastern Europe: 4 – 5 business days
• North America: 5 – 8 business days
• South America: 12 – 20 business days
• North Africa: 7 – 12 business days
• South Africa: 9 – 12 business days
• Australia and New Zealand: 8 – 10 business days
• Asia: 8 – 14 business days

Is your country or region not listed? Don’t hesitate to contact us for detailed delivery times.

All delivery times above are based on average in-transit time. Due to industry-wide delays, your order may take longer than usual to arrive.